Privacy at Mail2World
When you use our services, you are trusting us
with your information. We understand that this is a big responsibility and work
understand what information we collect, why we collect it, and how you can
update, manage, export and delete your information.
We follow generally accepted standards to protect your
privacy rights and the personal data submitted to us, during transmission,
processing or handling upon receipt. If you have any questions about the
privacy of your personal data, you can contact us at firstname.lastname@example.org.
EU-U.S. Privacy Shield
Mail2World participates in and has certified its compliance
with the EU-U.S. Privacy Shield Framework. Mail2World is committed to
subjecting all personal data received from European Union (EU) member
countries, in reliance on the Privacy Shield Framework, to the Framework’s
applicable Principles. To learn more about the Privacy Shield Framework,
visit the U.S. Department of Commerce’s Privacy Shield List. https://www.privacyshield.gov
Mail2World is responsible for the processing of personal data
it receives, under the Privacy Shield Framework, and subsequently transfers to
a third party acting as an agent on its behalf. Mail2World complies with
the Privacy Shield Principles for all onward transfers of personal data from
the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred
pursuant to the Privacy Shield Framework, Mail2World is subject to the
regulatory enforcement powers of the U.S. Federal Trade Commission. Anent the
discussion under the Legal heading above, in certain situations, Mail2World may
be required to disclose personal data in response to lawful requests by public
authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we
have not addressed satisfactorily, please contact our U.S.-based third party
dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described
on the Privacy Shield website, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when
other dispute resolution procedures have been exhausted.
Data Collection and
When you register directly to use our services, the personal
data you may be required to provide includes; name, billing address,
organization name, your own domain name, IP address, browser user-agent and
billing details for Platinum services (credit card, or PayPal account).
We also collect the email content you create, upload, or
receive from others when using our services. We use this information to deliver
our services, like processing the terms you search for in order to return
results or helping you add addresses to messages by suggesting recipients from
service is provided by a business partners (including customers and vendors);
they may require their employees or contacts, we may collect your business
contact details including; name, work address, work email, work telephone
numbers, job title for the purposes of issuing communications to you under the
send newsletters and you sign up for them, we may collect your business contact
details including; name, postal address, email address, telephone numbers, or
job title and use only in accordance with your marketing and communications'
preferences. You may choose to stop receiving our newsletter or marketing
emails by following the unsubscribe instructions included in these emails,
accessing the email preferences in your account settings page, or you can
contact us at email@example.com.
When you connect to our service, we log the IP address,
client identifier (browser or mail client information) and username. During use
of our services, we log the email address you're using to send mail, the email
address you're sending to, any actions related to mail in your mailbox, log the
activities taken and for providing proof of delivery and fraud analysis.
To identify and
detect deliverability issues such as failures when sending email, we may detect
through monitoring or ask if the email service is working properly.
For spam or for
other fraudulent purposes, we collect the IP address and username to help you
validate if an unauthorized user has gained access and use to your account, to
block spam and fraudulent content.
We may receive
and use information from third party services to assist us in identifying spam.
If you report a
message to us, either through the service or via customer support, as spam or
not spam, we may share that message with the third party service that flagged
it to improve the accuracy of future filtering.
We will also
share this information with your devices and external accounts where you have
authorized us to do so.
If you are an individual user who is assigned
an account on our platform by your company, your account is likely to be
managed by an administrator. Alternative and/or additional terms may apply as
determined by your company's privacy and other related policies, and your
administrator may be able to access or disable your account.
Use of Personal Data and
We use personal data and information to:
· provide you with our services and to maintain, manage and
improve our services;
· help our services deliver more useful, customized content
such as more accurate search results;
· send you notifications when you receive new mail or events;
we may also send you a notification if we detect suspicious activity, like an
attempt to sign in to your account from an unusual location;
· at your option, contact you to let you know about updates to
our services or information we feel may be of interest to you;
· provide you with customer support including technical support
and troubleshooting (for example, to reset your password);
· protect you and conduct security investigations and fraud and
abuse analysis (including to help us flag spam mail);
· comply with our legal obligations, for example when assisting
governments and law enforcement agencies or regulators (as may be required by
· improve the safety and reliability of our services. This
includes detecting, preventing, and responding to fraud, abuse, security risks,
and technical issues that could harm us, you, our users, or the general public.
Third Party Advertising:
We allow third-party companies to serve ads and/or collect certain information
when you visit our web sites. These companies may use automatically collected
information (e.g., click stream information, browser type, time and date,
subject of advertisements clicked or scrolled over) during your visits to this
and other Web sites in order to provide advertisements about goods and services
likely to be of greater interest to you. These companies typically use a cookie
or third party web beacon to collect this information. By default this
information is not used for the purpose of serving you interest-based
advertisements unless you have affirmatively checked the box to opt-in to this
service. If you did opt-in to this service initially and wish to opt-out at a
later date, you may opt-out by clicking here (or
if located in the European Union click here).
Please note this does not opt you out of being served ads. You will continue to
receive generic ads.
Sharing or Disclosure of Personal Data
In this section you can find out more about how we share
· within Mail2World;
· with third parties that help us provide our products and
· with government organizations and agencies, law enforcement
We may share your personal information in the manner and for the purposes
· with third parties who help manage our business and deliver
services. These include service providers who help
manage our systems. Some of these providers use “cloud based” IT applications
or systems, which means that your Personal Information will be hosted on their
servers, but under our control and direction. We require all our service providers
and third parties to respect the confidentiality and security of Personal
Information and our contracts with them generally include obligations for them
to comply with applicable privacy laws and to use any personal information we
share with them solely for the purpose of providing services to us.
· with your consent or as necessary to complete any transaction
or provide any product which you have requested or authorized — for example when sending emails to a friend, sharing
photos or documents on shared drives, or linking accounts with another service
from Mail2World. Or where you direct us to share your personal information with
a third-party service provider in order to integrate our services with a
service that they may provide, for example with a third-party calendar
provider, mail provider or cloud file storage provider. Again, we require all
our service providers and third parties to respect the confidentiality and
security of Personal Information and our contracts with them generally include obligations
for them to comply with applicable privacy laws and to use any personal
information we share with them solely for the purpose of providing services to
us. Any personal information which is provided directly by you and received by
a third party directly may be stored and will be used by them according to
· with government organizations and agencies, law enforcement,
regulators to comply with all applicable laws,
regulations and rules, and requests of law enforcement, regulatory and other
· if, Mail2World is involved in a merger, acquisition,
dissolution, sale of all or a portion of its assests, or other fundamental corporate transaction, we reserve the
right to sell or transfer your information as part of the transaction. In such
an event, you will be notified via email and/or prominent notice on our website
of any change in ownership, incompatible new uses of your personal information,
and choices you may have regarding your personal information.
· we may share in aggregate, statistical form, non-personal
information regarding the visitors to
our website, traffic patterns, and website usage with our partners and
User Access & Choice
Mail2World respects your control over your
information and, upon request, we will confirm whether we hold or are
processing information that we have collected from you. You also have the right
to amend or update inaccurate or incomplete personal information, request
deletion of your personal information, or request that we no longer use it.
Under certain circumstances we will not be able to fulfill your request, such
as if it interferes with our regulatory obligations, affects legal matters, we
cannot verify your identity, or it involves disproportionate cost or effort,
but in any event we will respond to your request within a reasonable timeframe
and provide you an explanation.
You have and can manage your choices regarding
the personal data and information we collect and how it's used. You have an
opportunity to review and adjust privacy settings in your account. Some of our
products offer specific privacy settings. For example, you can manage your
contact information, such as your name, email address, and phone number. You
can also delete certain personal information, or your entire account should you
wish to do so.
Should they need
assistance with access they can write support at firstname.lastname@example.org with the
Email address of the account in question
An alternate email address for us to contact
Let Mail2World know how they can be of
Business Partner Mail2World
If you work for or are part of an organization
that uses our services, your account administrators and/or resellers who manage
your account will have access to your mail account. They may be able to:
• access and retain information and your email stored in your
• view statistics regarding your account;
• change your account password
• suspend or terminate your account access
• receive your account information in order to satisfy
applicable law, regulation, legal process, or enforceable governmental request
• restrict your ability to delete or edit your information or
your privacy settings
Data Protection &
We store most of your personal data
electronically. We implement and maintain appropriate technical and
organizational security measures, policies and procedures designed to reduce
the risk of accidental destruction or loss, misuse or interference or the
unauthorized disclosure, access or modification to such information appropriate
to the nature of the information concerned.
The security of your information is paramount
and a critical consideration for Mail2World in the provision of its services to
you. Please see further information on the security measures we engage on our
websites and platform and when you use any of our services.
We work hard to protect you and Mail2World from
unauthorized access, alteration, disclosure, or destruction of information we
hold. Measures we take include:
· placing confidentiality requirements and
restricted access protocols on our staff members and service providers who need
access to your information in order to process it to provide our services to
· destroying your personal information if it is no longer
needed to provide you with our service;
· destroying logging or other transactional information that
may incidentally contain personal information in accordance with our schedules
to clear such information;
· following strict security procedures in the access, storage
and disclosure of your personal information to prevent unauthorized access to
· using secure communication transmission software (known as
"secure sockets layer" or "SSL") that encrypts all
information you input on our website before it is sent to us. SSL is an
industry standard encryption protocol and this ensure that the information is
reasonably protected against unauthorized interception.
As the security of information depends in part
on the security of the computer and/or device you use to communicate with us
and the security you use to protect your user IDs and passwords, please take
appropriate measures to protect this information.
Data Retention and Right to be Forgotten (Deletion)
We will store your personal data for as long as
is reasonably necessary for the purposes for which it was collected, as
we will ensure that it is disposed of in a secure manner.
In some circumstances we may store your
personal data for longer periods of time, for instance where we are required to
do so in accordance with legal, regulatory, tax, accounting requirements. Where
we log information related to your IP address, we retain this information for
approximately 90 days. This is for the purposes of fraud watch, as often users
don’t check in with us in a timely fashion over whether their account is
compromised. Being able to look at some amount of recent history and know what
activity was taken by a legitimate user vs a malicious one is useful.
We proscribe your primary email address, if
it’s at one of our domains, for up to 6 six months after your account is
closed, to reduce the risk of impersonation, should someone try to use the same
email address as you in order to impersonate you.
Where you request that we delete your account
from our system, we will immediately lock the account and archive the
information, then delete it from our severs within approximately 7 days from
the date of your request. This archive window allows you to recover your
information in the event of an accident or malicious deletion request.
However, in specific limited circumstances we
may store your personal data for longer periods of time so that we have an
accurate record of your dealings with us in the event of any complaints or
challenges, or if we reasonably believe there is a prospect of litigation
relating to your personal data or dealings.
We do not knowingly collect information from
children under the age of 13. If we learned that we have collected the personal
information of a child less than 13 years old, we will take steps to delete the
information as soon as possible. Our website and services are all directed to
people who are at least 13 years old or older. If you believe that we might
have any information from or about a child under 13, please contact us at email@example.com.
Cookies and other Tracking Technologies
trends, administer the website, track users’ movements around the website, and
to gather demographic information about our user base as a whole. You can
to disable cookies, it may limit your use of certain features or functions on
our website or service.
For more information about how our cookies work and information about how
As is true of most web sites, we gather certain information automatically and
store it in log files. This information may include Internet protocol (IP)
addresses, browser type, Internet service provider (ISP), referring/exit pages,
operating system, date/time stamp, and/or clickstream data. We do not link this
automatically collected data to other information we collect about you.
Know Your Rights
If a legal claim arises involving your data, we will store
and disclose that data until the matter has resolved.
Your right to ask for corrections, erasure, and export of
your data. You have the right to control your personal data. Specifically, you
have the following rights:
- The right to be informed
- The right of access
We’ll provide you with a copy of your data that we have about
- The right to rectification
Request we fix incorrect data about you.
- The right to erasure
Request we erase certain data about you.
- The right to restrict processing
Ask us to restrict certain type of processing of your
- The right to data portability
Ask us to provide your personal data we have for export.
- The right to object
Object to how your data is being processed.
- Rights in relation to automated decision making and
We don’t profile you, but keep in mind you have this right
with other sites.
We will respond to your request within a reasonable timeframe.
information practices. If we make any material changes we will notify you by email
(sent to the e-mail address specified in your account) or by means of a notice
on this website prior to the change becoming effective. We encourage you to
periodically review this page for the latest information on our privacy
Submitting a request for information to Mail2World is a
simple process. In order for Mail2World to process a request for information
users must submit an email to the Support Department at firstname.lastname@example.org with the following information:
· Your name
· Email address of the account in question
· An alternate email address for us to contact you
To Learn More About Our Privacy Practices Click Here
Questions regarding this policy should be directed to email@example.com or contacting us by postal mail at:
Customer Support Dept.
10960 Wilshire Blvd., 9th Floor
Los Angeles, CA 90024